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This book was useful in gaining an insight into how the public sector generally works. It talks about its major failures such as over-valuing the need to comply with central government targets and inability to fulfill people's actual needs. The book was easy to read and not too pretentious.

Systems Thinking in the Public Sector

It is well organised and the text is broken up well. However, I did feel like it was just one This book was useful in gaining an insight into how the public sector generally works.

Public Sector Information Systems, Week 1 part 1

However, I did feel like it was just one big rant and there wasn't much clear evidence to back up all the author's claims. Aug 27, Ian rated it liked it Shelves: management-theory. This is actually quite an interesting read for any manager willing to approach it with an open mind, although in denouncing target setting, auditing, and inspection, the author is swimming against the tide in terms of the UK public sector.

He does an excellent job in highlighting the deficiencies of the current system, but is less convincing in suggesting solutions. Nov 03, Martijn Onderwater rated it liked it.


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Not by choice, but because 'that is the way it has always been'. I never considered the consequences.

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Time for a rethink! I wonder how many of these now mad situations I will encounter in the next few weeks :.

Apr 18, Lesley Fulford rated it liked it. This book was okay.

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Systems Thinking in the Public Sector - Triarchy Press

It is no different to the plethora of other improvement methodologies out there. What it does do is reinforce that systems should be designed to purpose. Apr 14, Prof Jake rated it liked it. This is a good introduction to using systems ideas in management. Read Seddon's first book, Freedom from command and control, first to gain a bigger perspective on his work and ideas. Sep 16, David Thrale rated it it was amazing Shelves: productivity. If you want to be a better manager, and enjoy your work more - you must read this.

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Jul 12, Alanmoorenz rated it it was amazing. This guy has worked out why nothing works and has single handedly set out to fix it This book is very anti the target setting culture and advocates good systems and trusting staff to do the job. Alberto Cohen rated it liked it Apr 06, Jason Neylon rated it liked it Mar 26, Mike rated it it was amazing Sep 27, Nicholas Whittall rated it it was ok Sep 08, Gill rated it liked it Sep 08, Dagb rated it it was amazing Oct 14, Bob rated it really liked it Sep 24, Jenny rated it liked it May 28, It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.

It could do for thinking on business improvement what An Inconvenient Truth has done for climate change. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost.


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